Respite Australia Care Case study

Initial contact and assessment

The first contact that people have with Respite Australia is by phone or email. From the first conversation, we aim to build a relationship of trust with the caller or client. We gently encourage them to talk about their thoughts and background history over the course of a few befriending calls with the aim of exploring and deciding together whether a stay at RAC’s facility is right for them.

During these conversations, our callers can sometimes begin to discover a way forward for themselves and no longer feel that a stay at RAC’s facility is what they need at this time. Sometimes a person will go on to arrange a stay with us. Other callers after a few conversations will go on to have an assessment.

Respite Australia Care is committed to supporting people at moments when they’re feeling neglected and we aim to offer as many people who feel they would benefit from a stay the opportunity to do so. However, due to a person’s medical needs or specific life circumstances it is not always possible to do so. We do all we reasonably can to provide individuals to whom we cannot offer a stay information and contact details of organisations and services providing practical help and support. We’re  fully insured.