Transport & Disability Services.
Our Dedicated Drivers
- Our total Care Transport recognised an urgent demand for dedicated transport service in Australia specifically designed to assist people living with severe physical, intellectual and social disabilities.
- The reliable and cost-effective transport service provided by highly skilled staff ensures attendance at regular social outings, community events, School drop off and pick up and critical medical appointments.
Our healthcare transportation programs are a superior consumer-driven service that enhances a patient’s end-to-end connected healthcare journey. Unlike ride-hailing or broker-based scheduling companies, we offer a cost-effective transportation model and provide a positive patient experience.
We start by hiring naturally courteous, helpful, and solution-oriented people to be our drivers. And prior to joining HPH, they must pass comprehensive background checks to help ensure a safe and secure environment for your patients and clinic. We consistently assign the same drivers to your facility. Knowing your drivers provides familiarity, strengthens the lines of communication, and provides comfort to your staff and patients. HPH trains our drivers extensively on how to safely use all of the equipment on our customizable fleet of vehicles.
Our drivers take special care to:
- Properly extend ramps and operate wheelchair lifts on our vans and shuttles
- Carefully transfer your patients when entering and exiting our vehicles
- Assist your patients to ensure they safely arrive inside and depart your healthcare facility
Respites Australia Care eliminates the painful task of your vulnerable patients trying to secure transportation to their appointments. We also help to alleviate their stress by removing confusion and accommodating any challenges for them during their trips to and from their medical care.
Our easily modified vans and shuttles offer:
- Non-skid ramps for safer access
- Power wheelchair lifts for handicapped entrance
- Side-entry accessibility for easier sidewalk approach
- Easy pedestrian entrance for able-bodied passengers and those using walkers
On-Demand Scheduling
Share your clinic’s daily schedule via desktop or phone to RAC—and that’s it. We adapt to and accommodate your facility’s and patients’ needs. We are in constant communication with our clients and staff so that our transport operations are not disrupted. We are not a third-party dispatch service, Respite Australia Care ensures that her facility and patients always have top priority:
- Simply send your patient appointment schedule to RAC
- Immediately accessible—HPH offers personal drivers for your patients
- On-going communication, we call your clinic when patients are running late for their appointments
- When appointments are forgotten, we intervene and manage the communication with your patients on your behalf; calling with reminders and proceeding to their homes to pick them up
- Your clinic can adjust their operations in real-time rather than waiting for late patients or no shows
Why Our Transport?
With over 2 years of experience and helping over 120 healthcare Clients, the simple answer is ensure that patients show up for their medical appointments. Whether it’s radiation treatment, diabetes prevention, diagnostic services, physical therapy, dialysis, mental health counseling, or comorbidity preventative care—we
transport our clients for safe arrival at their healthcare facility.
RAC helps to eliminate the expenses associated with late arrivals and missed appointments that drain your time, resources, and budget. As your patient volumes fluctuate, value-based payment demands rise, and your healthcare facility staff is strained, we strive to relieve your relative care stress free.
Improve Population Health Management
Our transportation model serves as an important component of value-based care road maps for public health agencies, patient-centred medical homes and healthcare insurance companies. We navigate and solve the transportation obstacles for our client healthcare facility and help:
- Remedy patients’ dependence on others for rides and public transportation
- Narrow care gaps and facilitate better coordination of medical services
- High-risk patients avoid unexpected emergency department visits and hospital readmissions
- Support community-based clinical prevention and the advancement of better health strategies.
This is the most worrying part for most clients going through or needing a turnaround; it means that incoming cash flows will change completely. We help ease these issues through fantastic financial projections and a realistic view of what can be accomplished.
Creating a list of potential qualified prospects for your service or product can be daunting when you’re beginning your business. However, this needs to be considered as a follow up on your Target Market Analysis so you can hit the ground running.
Engagement with Clients
Respite Australia Care provides a pleasant and positive experience for our vulnerable clients. We start by hiring naturally courteous, helpful, and friendly people. At our HealthPark University, we train them to be highly-engaged drivers. Our associates help to reduce stress and are committed to helping our clients by offering a professional and caring tone while providing transportation to them.
We offer caring interactions that help to improve appointment adherence by:
- Providing every clients with a warm greeting and pleasant farewell
- Physically assisting clients with entering and exiting our vehicles
- Ensuring patients safely arrive inside and when leaving their healthcare facility
Safe-Client transport Technology
Our helps to meet your patients’ expectations of an end-to-end connected healthcare experience:
- Location monitoring via real-time GPS tracking
- Front- and rear-facing vehicle cameras to ensure safety
- Patients feel secure and protected during their trips, encouraging adherence to their appointments
- Greater patient engagement and retention
RAC Transport provides SUVs, Buses, and respite facilities across Australia with customised
Non-Emergency Medical Transportation Programs.We help your ill, elderly, and physically-challenged relatives and love ones; saving them time and hassle by avoiding the pain of securing transportation to their medical appointments. As transport is a critical component of the Social Determinants of Health and we put your love ones and their safety at the heart of every interaction. RAC Transport also possesses an exceptional ability to work in close partnership with your organiSation’s administrators to support your goal of being the provider of choice.
Regularly scheduled abatement procedures ensure that our vans and shuttles are disinfected
- Properly equipped vehicles with ramps and wheelchair lifts are assigned accordingly so patients are transported safely and correctly
- Our transparent, streamlined operations feature cost-effective trip routes to lower your costs
Drivers Pick Up Patients At Their Homes
- Our designated drivers are familiar with your patients and pay close attention to their needs
- Clients are carefully escorted into our vehicles and assisted with their wheelchairs, walkers,
and crutches - Clean vehicles, safety procedures, and friendly drivers offer your organisation peace of mind.
Contact us at the Respite Australia Care office nearest to you or submit a service request inquiry online or hand in your hard copies to one of our healthcare teams.
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